Givaudan Plant Explosion Information
| givaudan-jarl_security_flyer_img_0376__11-22-24.pdf |
Community Update – Givaudan
December 9, 2024
1. The remaining in-person community updates with representatives from Givaudan and Crawford & Co Insurance are scheduled for Wednesday December 11 and Wednesday December 18 from 4-6 pm at UCHM, 150 State St.
2. We have UPDATED the channels of communication for Givaudan directly and for Crawford & Co, Givaudan’s insurer going forward – please note:
Please do NOT call 800-856-3333 – the number shared in prior communication. This number has reverted to a general customer service line and is no longer linked to Givaudan or our insurer.
To engage directly with a direct representative of Givaudan for matters concerning reimbursement requests or general questions:
To engage with Crawford & Co for matters such requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
3. Four teams from Crawford Insurance are in the area assessing damages to set up the repair process – last week 30-40 homes were assessed, and teams are back on the ground this week.
4. JARL Security is monitoring the plant and the neighboring houses 24/7 to support LMPD efforts.
5. Givaudan completed the 1st pass of debris clean up from residents' yards a few weeks ago. A 2nd debris clean-up from resident yards is underway starting tomorrow. There will be both representatives from ICG and a few Givaudan team members in the area – we have received permission from a few more property owners and will address a few more of the public spaces. If you have additional debris and would like us to arrange pick up, please use the phone number or email for Givaudan given above.
6. Givaudan will be continuing clean-up work at the plant site. We ask for your patience as some of the steps are weather sensitive to ensure safe operations, so times and dates may be finalized with relatively short notice. Feel free to call the Givaudan number above with questions and keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
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11/30/24 Update
Givaudan Community Outreach – Additional Office Hours
Givaudan representatives and other supporting agencies will be present to answer questions about damage, insurance etc.
Wed., Dec. 4, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 11, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 18, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Please bring a ID / proof of address so Givaudan can keep track of all the needs and what has been committed
--------------------------------------------------------
11/25/24 Update
Tuesday November 26, there will be non-perishable food available for pick-up at the United Crescent Hill Ministries, 150 State St,. from 4 - 6 pm. Dare to Care will help to distribute food to our neighbors who have been directly impacted by the recent accident. Much of what will be available is Thanksgiving fare to help with your meals this week and will be available while supplies last on a first come, first serve basis.
Givaudan representatives will also be on hand to answer questions about damage, insurance etc.
-----------------------------
11/22/24 Update
The flyer above is posted on a Payne St. pole.
Givaudan has partnered with Jarl Security (a local veteran-owned and operated security firm) to provide enhanced community security, ensuring the safety of your home, family, and community. The goal is to deter and address any potential threats from those who may attempt to exploit this tragedy. Jarl Security personnel will be walking the neighborhood, and are here to listen to your concerns and provide solutions tailored to your needs. Please let us know how we can best assist you during this time.
-----------------------------------------------
11/19/24 Update
Givaudan Sense Color - Support for residential and business damage AND mental health counseling
We have arranged for free crisis counseling for anyone affected by the accident. It is provided by a crisis expert called Empathia.
As a reminder, if you had property damage as a result of the accident please call
1-800-856-3333 and reference DDW / Givaudan or complete the form online at https://www.ddwcolor.com/community-support/
The following steps will then take place, as quickly as possible
If you prefer to work with your insurance company directly, please:
11/19/24 UPDATE
Givaudan Sense Colour to host mobile office hours for those affected by explosion
Office hours will begin on Tuesday, November 19, at 7:00 PM
Louisville (November 19, 2024) – Councilman Andrew Owen (D-9) is encouraging residents and businesses impacted by the recent Givaudan explosion on Payne Street to attend the company’s mobile office hours at United Crescent Hill Ministries (UCHM), 150 South State Street.
Beginning tonight, Givaudan representatives and the third-party contractor handling structural and damage assessments will be available in person between 7:00 p.m. and 9:00 p.m. to speak directly with residents and business owners regarding their property and answer questions regarding the claims process.
For those interested in attending, please bring your photo ID and proof of address with you, so Givaudan can keep track of the needs and what has been committed. Please note, the focus will be on those immediately impacted by the incident.
Givaudan Office Hours Schedule
Additional information and updates will be posted through the Clifton Community Council and on Councilman Andrew Owen’s Facebook page (www.facebook.com/CouncilmanAndrewOwen).
“I’m working with the Mayor and Givaudan officials to quickly arrange these office hours, enabling the community to get answers to specific questions about property damage, cleanup, and future steps,” said Councilman Owen. “Please share this information with your neighbors and those impacted by the recent incident.”
The phone number to report damage as a result of the accident is (800) 856-3333 or online at www.ddwcolor.com/community-support.
----------------------------------------------
11/15/24 Update
Givaudan announced 3 ways to report property damage as a result of Tuesday’s incident. Givaudan is committed to paying for the damage.
You may wish to request a structural damage assessment be completed and to receive a copy of the report. A structural damage assessment is a detailed inspection of a building's structural elements to evaluate the building's integrity and to identify any damage.
Call 502-574-2117 (MetroSafe’s 24/7 call center) to report debris you find from the explosion. This line will be discontinued soon as the field investigation is scheduled to close in the next few days.
Attend the Clifton Neighborhood Meeting, Monday, November 18, 6 pm. at United Crescent Hill Ministries, 150 State St. Givaudan representatives will be there to provide more information about the repair process and to listen to your concerns.
-----------------------------------------------------
11/14/2024
Givaudan Plant explosion: Clifton Community Council is offering this information to our neighbors as we repair damage done to our properties.
* Attend our Clifton Neighborhood Meeting this Monday, November 18, 2024 at 6 pm. Meeting at UCHM, 150 State Street. City officials will be at our neighborhood meeting to talk with and listen to our neighbors.
* Call MetroSafe 502-574-2117 to report damage to your home/business, and debris from the explosion. NOTE: MetroSafe is gathering information for a data base of damage. MetroSafe will not offer services other than encouraging you to notify your insurance company.
* NEIGHBORHOOD SERVICES: UCHM/United Crescent Hill Ministries. 150 State Street. Phone: 502-893-0346.. Emergency Financial Assistance. Rent/LG&E/Water Assistance. Food Pantry. Youth Services: After-School Program. Senior Services: Weekday Lunches. Meals on Wheels.
* CONTRACTORS that have done work in preservation districts, see list below. Window repair. Stained glass window repair. Commercial storefront window repair. General contractors. Architects & Designers. Masonry repair. Stucco repair. Roofing, Sheet metal, gutter repair. Siding/Hardie board. Concrete repair. (See Construction Remodel Contacts list below)
* PRIORITZED and EXPEDITED review of Certificate of Appropriateness. Clifton is an historic preservation district.
Message from Landmarks staff: The Urban Design team in the Office of Planning, who are staff to the Metro Historic Landmarks & Preservation Districts Commission, are here to help those affected by the explosion on Payne Street. Please contact our team to find out if the damage sustained to your property will require a Certificate of Appropriateness (COA). This is the free application that is used for all exterior changes to properties located in a local preservation district such as Clifton and Butchertown. Though the COA process will remain the same, the typical timeline will not. Our team will prioritize and expedite the review of applications for properties that were affected by the explosion.
December 9, 2024
1. The remaining in-person community updates with representatives from Givaudan and Crawford & Co Insurance are scheduled for Wednesday December 11 and Wednesday December 18 from 4-6 pm at UCHM, 150 State St.
2. We have UPDATED the channels of communication for Givaudan directly and for Crawford & Co, Givaudan’s insurer going forward – please note:
Please do NOT call 800-856-3333 – the number shared in prior communication. This number has reverted to a general customer service line and is no longer linked to Givaudan or our insurer.
To engage directly with a direct representative of Givaudan for matters concerning reimbursement requests or general questions:
- Call or text this local number: 502-341-2903
- Someone will either answer directly or will return your call or text within 2 business days
- Send an email to [email protected]
- If you have not yet completed a claim form, please log the details of your claim and your communication www.ddwcolor.com/community-support/
To engage with Crawford & Co for matters such requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
- Call 404-913-1949
- The direct email to send claims to and request information from Crawford & Co is [email protected]
3. Four teams from Crawford Insurance are in the area assessing damages to set up the repair process – last week 30-40 homes were assessed, and teams are back on the ground this week.
- Crawford operating with a priority on the most damaged properties first – primarily 100 block of Haldeman, Weist, and 1800-1900 blocks of Payne St. Other properties may have longer wait times to be assessed.
- While it is not required, the most direct (and fastest) path to have your property damages assessed and repaired will be to report to your own insurance and have Givaudan reimburse you for your deductible upon completion of the repairs. The insurance companies can work in the background to resolve the claim.
- Team leaders for Crawford will be calling and/or emailing residents to set up appointments according to the prioritization above. Their phone numbers will be from area codes outside of Louisville, so please be on the lookout for these calls and listen to voice mails frequently.
4. JARL Security is monitoring the plant and the neighboring houses 24/7 to support LMPD efforts.
5. Givaudan completed the 1st pass of debris clean up from residents' yards a few weeks ago. A 2nd debris clean-up from resident yards is underway starting tomorrow. There will be both representatives from ICG and a few Givaudan team members in the area – we have received permission from a few more property owners and will address a few more of the public spaces. If you have additional debris and would like us to arrange pick up, please use the phone number or email for Givaudan given above.
6. Givaudan will be continuing clean-up work at the plant site. We ask for your patience as some of the steps are weather sensitive to ensure safe operations, so times and dates may be finalized with relatively short notice. Feel free to call the Givaudan number above with questions and keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
------------------------------------------------------------------------------------
11/30/24 Update
Givaudan Community Outreach – Additional Office Hours
Givaudan representatives and other supporting agencies will be present to answer questions about damage, insurance etc.
Wed., Dec. 4, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 11, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 18, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Please bring a ID / proof of address so Givaudan can keep track of all the needs and what has been committed
--------------------------------------------------------
11/25/24 Update
Tuesday November 26, there will be non-perishable food available for pick-up at the United Crescent Hill Ministries, 150 State St,. from 4 - 6 pm. Dare to Care will help to distribute food to our neighbors who have been directly impacted by the recent accident. Much of what will be available is Thanksgiving fare to help with your meals this week and will be available while supplies last on a first come, first serve basis.
Givaudan representatives will also be on hand to answer questions about damage, insurance etc.
-----------------------------
11/22/24 Update
The flyer above is posted on a Payne St. pole.
Givaudan has partnered with Jarl Security (a local veteran-owned and operated security firm) to provide enhanced community security, ensuring the safety of your home, family, and community. The goal is to deter and address any potential threats from those who may attempt to exploit this tragedy. Jarl Security personnel will be walking the neighborhood, and are here to listen to your concerns and provide solutions tailored to your needs. Please let us know how we can best assist you during this time.
-----------------------------------------------
11/19/24 Update
Givaudan Sense Color - Support for residential and business damage AND mental health counseling
We have arranged for free crisis counseling for anyone affected by the accident. It is provided by a crisis expert called Empathia.
- Please call 1-877-841-1080. They will answer as “Crisis Solutions”
- Service is available 24 hours a day, 7 days a week
- Conversations can be entirely anonymous if you prefer
- 3 sessions per person (i.e. a family of 4 may have 12 sessions)
- Available either virtually or in person.
As a reminder, if you had property damage as a result of the accident please call
1-800-856-3333 and reference DDW / Givaudan or complete the form online at https://www.ddwcolor.com/community-support/
The following steps will then take place, as quickly as possible
- You provide them with property damage and contact information
- Crawford (Givaudan’s insurance partner) and Givaudan are informed of your needs
- Crawford will visit you home or call you to evaluate the claim
- Crawford will then find and engage an appropriate service/repair company to get the work done
If you prefer to work with your insurance company directly, please:
- Call your insurance company and file the claim
- They will come to your home or business to evaluate the claim
- When the work is complete the insurance may be reimbursed by Givaudan or our insurance company
11/19/24 UPDATE
Givaudan Sense Colour to host mobile office hours for those affected by explosion
Office hours will begin on Tuesday, November 19, at 7:00 PM
Louisville (November 19, 2024) – Councilman Andrew Owen (D-9) is encouraging residents and businesses impacted by the recent Givaudan explosion on Payne Street to attend the company’s mobile office hours at United Crescent Hill Ministries (UCHM), 150 South State Street.
Beginning tonight, Givaudan representatives and the third-party contractor handling structural and damage assessments will be available in person between 7:00 p.m. and 9:00 p.m. to speak directly with residents and business owners regarding their property and answer questions regarding the claims process.
For those interested in attending, please bring your photo ID and proof of address with you, so Givaudan can keep track of the needs and what has been committed. Please note, the focus will be on those immediately impacted by the incident.
Givaudan Office Hours Schedule
- Tuesday, November 19 from 7:00 to 9:00 p.m., outside under the breezeway at the back entrance
- Wednesday, November 20 from 4:00 to 7:00 p.m. in main room inside
- Friday, November 22 from 3:00 to 5:00 p.m. in the main room inside
- Saturday, November 23 from 10:00 a.m. to noon in the main room inside
Additional information and updates will be posted through the Clifton Community Council and on Councilman Andrew Owen’s Facebook page (www.facebook.com/CouncilmanAndrewOwen).
“I’m working with the Mayor and Givaudan officials to quickly arrange these office hours, enabling the community to get answers to specific questions about property damage, cleanup, and future steps,” said Councilman Owen. “Please share this information with your neighbors and those impacted by the recent incident.”
The phone number to report damage as a result of the accident is (800) 856-3333 or online at www.ddwcolor.com/community-support.
----------------------------------------------
11/15/24 Update
Givaudan announced 3 ways to report property damage as a result of Tuesday’s incident. Givaudan is committed to paying for the damage.
- Phone - 1-800-856-3333.This is Belfor Property Restoration’s 24 hour emergency hotline. Please reference DDW or Givaudan when you call
- Email: [email protected]
- Website: ddwcolor/community-support
You may wish to request a structural damage assessment be completed and to receive a copy of the report. A structural damage assessment is a detailed inspection of a building's structural elements to evaluate the building's integrity and to identify any damage.
Call 502-574-2117 (MetroSafe’s 24/7 call center) to report debris you find from the explosion. This line will be discontinued soon as the field investigation is scheduled to close in the next few days.
Attend the Clifton Neighborhood Meeting, Monday, November 18, 6 pm. at United Crescent Hill Ministries, 150 State St. Givaudan representatives will be there to provide more information about the repair process and to listen to your concerns.
-----------------------------------------------------
11/14/2024
Givaudan Plant explosion: Clifton Community Council is offering this information to our neighbors as we repair damage done to our properties.
* Attend our Clifton Neighborhood Meeting this Monday, November 18, 2024 at 6 pm. Meeting at UCHM, 150 State Street. City officials will be at our neighborhood meeting to talk with and listen to our neighbors.
* Call MetroSafe 502-574-2117 to report damage to your home/business, and debris from the explosion. NOTE: MetroSafe is gathering information for a data base of damage. MetroSafe will not offer services other than encouraging you to notify your insurance company.
* NEIGHBORHOOD SERVICES: UCHM/United Crescent Hill Ministries. 150 State Street. Phone: 502-893-0346.. Emergency Financial Assistance. Rent/LG&E/Water Assistance. Food Pantry. Youth Services: After-School Program. Senior Services: Weekday Lunches. Meals on Wheels.
* CONTRACTORS that have done work in preservation districts, see list below. Window repair. Stained glass window repair. Commercial storefront window repair. General contractors. Architects & Designers. Masonry repair. Stucco repair. Roofing, Sheet metal, gutter repair. Siding/Hardie board. Concrete repair. (See Construction Remodel Contacts list below)
* PRIORITZED and EXPEDITED review of Certificate of Appropriateness. Clifton is an historic preservation district.
Message from Landmarks staff: The Urban Design team in the Office of Planning, who are staff to the Metro Historic Landmarks & Preservation Districts Commission, are here to help those affected by the explosion on Payne Street. Please contact our team to find out if the damage sustained to your property will require a Certificate of Appropriateness (COA). This is the free application that is used for all exterior changes to properties located in a local preservation district such as Clifton and Butchertown. Though the COA process will remain the same, the typical timeline will not. Our team will prioritize and expedite the review of applications for properties that were affected by the explosion.
- 1. Please call and speak to an Urban Design team member to find out if the repairs needed to your property will require a COA. We can be reached at 502-574-6230 or you can email here https://louisvilleky.wufoo.com/forms/z43se1707jpvso/
- If a COA is needed, then fill out an application. This can be done online via Accela (https://aca-louisville.accela.com/ljcmg/Default.aspx) or by filling out the PDF version. If you are using the PDF version, please fill out the first two pages. Only the pertinent information is necessary to get started: address of the property, detailed description of the work, pictures of the current condition, point of contact’s contact information, and signature of the property owner. Anything else can be gathered by our team once the signed application has been submitted. COA applications can be submitted in our office (444 S. 5th Street, 3rd floor) or via email to [email protected]. If you email an application, bear in mind we can only accept 10mb or less, so you may have to send multiple emails. See Certificate of Appropriateness application below.
- Once the signed application has been submitted, it will immediately be processed for intake and assigned to a case manager. That case manager will reach out to explain the process moving forward. We will do our best to expedite the review and issuance of all COAs that are submitted in response to damage due to the explosion.
- Once the COA has been reviewed and approved, your case manager will email you the completed COA with conditions of approval. Please share with your contractor, so they understand how the work needs to be completed.
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| pds_coa_application.pdf |
| pds_coa_application.pdf |
| construction_remodel_contacts_2024.pdf |
| tax_credits_one-page_informational_2023.pdf |