Givaudan Plant Explosion Information
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Givaudan – Community Update
March 17, 2025
Givaudan announces 2 additional community outreach meetings at United Crescent Hill Ministries (UCHM), 150 State St.
Please call or email if you have questions or you are not available to attend a meeting.
Contact information
GRS (for structural assessments and the Community Repair Program):
Call: 844-445-2263
Email: [email protected]
Crawford & Co. (for homeowner managed claim reimbursements):
Call: 404-913-1949
Email: [email protected]
Givaudan (for general questions)
Call: 502-341-2903
Email: [email protected]
Someone will either answer directly or return your call o email within two business days
=======================================================
Metro website address for Givaudan Remediation information
At the March 12, 2025 meeting at UCHM, Metro officials announced the website address created to provide information to the public regarding Givaudan remediation.
You can view the website at:
www.louisvilleky.gov/givaudan
https://louisvilleky.gov/government/codes-regulations/givaudan-remediation
The website includes: Frequently Asked Questions, Reports & Progress, and Contact Metro Government. New information will be added so check back weekly for updates.
District 9 Councilman Andrew Owen will publish updates in his District 9 eNews: https://louisvilleky.gov/government/metro-council-district-9/district-9-enews
The Clifton Community Council will also continue to email updates to you.
================================================================
Givaudan – Community Update
March 13, 2025
Givaudan representatives held a community outreach meeting Wednesday, March 12, 2025, 4:30 - 6:30 pm, at United Crescent Hill Ministries (UCHM), 150 State St. Representatives from Givaudan, Crawford & Co., and GRS/Gilbane Reconstruction Services were present to talk with neighbors.
A handout was distributed to those in attendance.
Members of the Clifton Community Council attended the meeting and are providing you with this information.
Handout from March 12, 2025 Givaudan meeting at UCHM, 4:30 – 6:30 pm
Three options for property owners
1. Your Homeowner’s Insurance
Information for Renters
Contact information
GRS (for structural assessments and the Community Repair Program):
Call: 844-445-2263
Email: [email protected]
Crawford & Co. (for homeowner managed claim reimbursements):
Call: 404-913-1949
Email: [email protected]
Givaudan (for general questions)
Call: 502-341-2903
Email: [email protected]
Someone will either answer directly or return your call o email within two business days
If you have an attorney:
If you wish to participate in the Community Repair Program and have an attorney, please have your attorney contact [email protected]
If you are currently working with Crawford and have an attorney, please have your attorney contact Crawford at [email protected]
Frequently Asked Questions (FAQs)
Q1: Does my home need to be inspected again? Someone already evaluated my home.
An insurance adjuster (Crawford & Co.) assessed your hoe damage from an insurance perspective. If you choose to participate in the Community Repair Program (through GRS), your home will be assessed by a structural engineer and a general contractor to determine the repairs that are needed and those repairs will be made.
Q2. Can those who have already started the Crawford process use the Community Repair Program (through GRS) process?
You may choose to participate in the Community Repair Program through GRS instead of working with Crawford. Please contact GRS using the contact information provided.
Q3. Is Givaudan willing to offer GRS’s licensed structural assessments to those who have already had repairs completed? If so, how would Givaudan handled that?
This is dependent on whether or not the homeowner has already had a structural engineer do an assessment and complete repairs. Each individual situation will be discussed directly with the homeowner.
Q4. If a homeowner goes through their own insurance or makes the repairs themselves, is there a limit to the reimbursement amount?
Homeowners are eligible for the costs to bring their home into pre-accident condition or the re-accident market value of their property.
Q5. Is there a specific zone around the blast site that qualifies for the home repair program?
No, but the damage must have been caused by the accident.
Q6. What happens next? What should we expect?
In the coming days you will begin to see GRS assessors in the neighborhood conducting home assessments. They will be clearly identified.
Q7. Can I speak with both GRS and Crawford?
You are welcome to speak with both of them to better understand their process, offering and to inform your decision for getting repairs done.
Q8. Why are you making this change now?
Givaudan remains committed to the community and helping individuals impacted by the accident in November. We have heard the community’s request for additional resources to repair damages and have secured GRS as an additional supplemental home repair option.
Q9. I’ve already received a settlement for damages – can I still participate in the Community Repair Program?
If you have already received a settlement, you are not eligible for the CRP program.
Q10. If I have retained counsel, can I participate in the Community Repair Program?
Yes you can participate in the CRP. Please have your attorney contact [email protected] to move forward.
=================================================
Givaudan – Community Update
March 7, 2025
Givaudan announces the next community outreach meeting
Wednesday, March 12, 2025, 4:30 - 6:30 pm, United Crescent Hill Ministries (UCHM), 150 State St.
Representatives from Givaudan and Gilbane Reconstruction Services will be at UCHM to talk with neighbors. (See WAVE news article below)
-------------------------------------------------------------------
https://www.wave3.com/2025/03/07/givaudan-hires-response-team-make-home-repairs/
Givaudan hires response team to make home repairs
By Quenton Robertson, Published: Mar. 6, 2025 at 9:11 PM EST
LOUISVILLE, Ky. (WAVE) - Givaudan is making more home repair options available to people who had their property damaged by its factory explosion in November.
Officials from the company said they have hired Gilbane Reconstruction Services, also called GRS Disaster Response, to answer home repair requests.
According to a release, members of the response team will assess the property, make repairs and create a final structural safety report.
Several homes along Payne Street were damaged by debris from the blast.
Officials said that in the coming weeks, GRS will visit the community to connect with homeowners to inform them about the repair program. The response team will also assess the property to identify repair work, begin home repairs and provide a final report to assess the structural safety of any repairs made.
Now, homeowners whose properties were impacted have three options to have repairs completed:
Givaudan Update
March 4, 2025
Metro Councilman Andrew Owen posted the US Chemical Safety Board report today
Read the U.S. Chemical Safety and Hazard Investigation Board update online here:
http://www.csb.gov/.../givaudan_investigation_update...
Last week, the U. S. Chemical Safety and Hazard Investigation Board (CSB) released an update on the ongoing investigation into the tragic explosion at the Givaudan facility in the Clifton neighborhood. The update confirms the findings from preliminary investigations, revealing that a relief valve malfunctioned on one of the caramel coloring cooking vessels. This malfunction caused a dangerous buildup of pressure that let to the catastrophic explosion inside the factory. For those seeking more details, the full investigation update is available on the District 9 website at www.louisville.gov/district9.
Councilman Andrew Owen Metro Council District 9
=============================================
The WAVE TV documentary – the good neighbor – Givaudan in Louisville
aired on TV Thursday, February 20, 2025 at 7 pm
Below is the link to view the videos online
https://www.wave3.com/page/the-good-neighbor/
=============================================
Givaudan – Community Update
February 11, 2025
Givaudan and Crawford & Co Insurance will be at UCHM, 150 State St. on Wed., February 12, 4-6 pm. This is a time for you to personally talk with Givaudan or Crawford representatives about your concerns.
Message from Givaudan:
Over the coming weeks, there will continue to be clean-up work at the Givaudan plant site including the removal of materials and ingredients. Working in collaboration with the KY EPA and other relevant regulatory authorities, a thorough protocol for material/ingredient removal has been established. The process includes the removal of any ingredients that are able to be used in making colors as listed by the FDA, though not all of these may be on site.
A reputable company, experts in material removal, will manage the process. As there will be an increase in truck traffic to and from the site in this first phase, the driveway from Payne Street will be blocked off from Feb 12-26 when not impacted by weather. We know there is great interest from the media and others, but for your safety, we ask that you not cross the barriers or get in the way of the process and traffic. As some of the clean-up/removal steps involved are weather sensitive, to ensure safe operations, times and dates may be changed or finalized with short notice.
Please keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
Givaudan contact information
Call or text: 502-341-2903
Email: [email protected]
Complete a claim form at: www.ddwcolor.com/community-support/
Crawford & Co contact information
Request a date for property assessments, repair follow up, insurance related questions, etc.
Call: 404-913-1949
Email to send claims and request information: [email protected]
=======================================================================
Givaudan – Community Update
January 24, 2025
Heavy equipment is removing some cinder block wall on the rail line side of the plant to prevent any type of collapse onto storage tanks or onto the rail line. There is a big excavator doing the work. It will last today (Friday 01/24), some of tomorrow (Saturday 01/25) and possibly a bit of Monday (01/27). It is due to safety concerns and de-risking the site with all these visitors coming in February to complete the investigation. It will only happen during the day.
Next week will be cleanup efforts once this demo project is complete. Demo will be happening as the plant gets dismantled. Unfortunately, the noise will come along with the demo that will take place during normal business hours. Nights should be quiet. Givaudan is not going to build on that site, this means the whole plant will be demolished. Givaudan asks for patience as the noise will continue with each phase.
Representatives from Givaudan and Crawford & Co Insurance are scheduled at United Crescent Hill Ministries (UCHM) , 150 State St on Wednesday, February 12, 4 – 6 pm. This is a time for you to personally talk with Givaudan or Crawford representatives about your concerns.
=========================================
Givaudan - Community Update
January 21, 2025
Site activities: Investigations and demolition
Insurance:
Future plans:
Communication:
Email: [email protected]
Email claims and request information from Crawford & Co at [email protected]
We will continue to provide updates as each of these areas progress. We understand the difficulty and complexity this situation has caused, and we remain committed to ensuring that the community is supported as needed to return to its previous vibrancy.
==========================================
Community Update – Givaudan
January 7, 2025
Representatives from Givaudan and Crawford & Co Insurance are scheduled at
United Crescent Hill Ministries (UCHM) , 150 State St on:
To contact Givaudan concerning reimbursement requests or general questions:
To contact Crawford & Co requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
Community Update - Givaudan
12/18/24
Givaudan and Crawford & Co Insurance will be at UCHM, 150 State St. today, Wednesday December 18 from 4-6 pm. Additional dates will be announced in January 2025.
Over the coming weeks, there will continue to be clean-up work at the Givaudan plant site including the removal of materials and ingredients. Working in collaboration with the KY EPA and other relevant regulatory authorities, a thorough protocol for material/ingredient removal has been established. The process includes the removal of any ingredients that are able to be used in making colors as listed by the FDA, though not all of these may be on site.
A reputable company, experts in material removal, will manage the process. As there will be an increase in truck traffic to and from the site in this first phase, the driveway from Payne Street will be blocked off from Dec 17-20. We know there is great interest from the media and others, but for your safety, we ask that you not cross the barriers or get in the way of the process and traffic. As some of the clean-up/removal steps involved are weather sensitive, to ensure safe operations, times and dates may be changed or finalized with short notice. Please keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
Givaudan contact information
Crawford & Co contact information
To request a date for property assessments, repair follow up, insurance related questions, etc.
Community Update – Givaudan
December 9, 2024
1. The remaining in-person community updates with representatives from Givaudan and Crawford & Co Insurance are scheduled for Wednesday December 11 and Wednesday December 18 from 4-6 pm at UCHM, 150 State St.
2. We have UPDATED the channels of communication for Givaudan directly and for Crawford & Co, Givaudan’s insurer going forward – please note:
Please do NOT call 800-856-3333 – the number shared in prior communication. This number has reverted to a general customer service line and is no longer linked to Givaudan or our insurer.
To engage directly with a direct representative of Givaudan for matters concerning reimbursement requests or general questions:
To engage with Crawford & Co for matters such requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
3. Four teams from Crawford Insurance are in the area assessing damages to set up the repair process – last week 30-40 homes were assessed, and teams are back on the ground this week.
4. JARL Security is monitoring the plant and the neighboring houses 24/7 to support LMPD efforts.
5. Givaudan completed the 1st pass of debris clean up from residents' yards a few weeks ago. A 2nd debris clean-up from resident yards is underway starting tomorrow. There will be both representatives from ICG and a few Givaudan team members in the area – we have received permission from a few more property owners and will address a few more of the public spaces. If you have additional debris and would like us to arrange pick up, please use the phone number or email for Givaudan given above.
6. Givaudan will be continuing clean-up work at the plant site. We ask for your patience as some of the steps are weather sensitive to ensure safe operations, so times and dates may be finalized with relatively short notice. Feel free to call the Givaudan number above with questions and keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
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11/30/24 Update
Givaudan Community Outreach – Additional Office Hours
Givaudan representatives and other supporting agencies will be present to answer questions about damage, insurance etc.
Wed., Dec. 4, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 11, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 18, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Please bring a ID / proof of address so Givaudan can keep track of all the needs and what has been committed
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11/25/24 Update
Tuesday November 26, there will be non-perishable food available for pick-up at the United Crescent Hill Ministries, 150 State St,. from 4 - 6 pm. Dare to Care will help to distribute food to our neighbors who have been directly impacted by the recent accident. Much of what will be available is Thanksgiving fare to help with your meals this week and will be available while supplies last on a first come, first serve basis.
Givaudan representatives will also be on hand to answer questions about damage, insurance etc.
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11/22/24 Update
The flyer above is posted on a Payne St. pole.
Givaudan has partnered with Jarl Security (a local veteran-owned and operated security firm) to provide enhanced community security, ensuring the safety of your home, family, and community. The goal is to deter and address any potential threats from those who may attempt to exploit this tragedy. Jarl Security personnel will be walking the neighborhood, and are here to listen to your concerns and provide solutions tailored to your needs. Please let us know how we can best assist you during this time.
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11/19/24 Update
Givaudan Sense Color - Support for residential and business damage AND mental health counseling
We have arranged for free crisis counseling for anyone affected by the accident. It is provided by a crisis expert called Empathia.
As a reminder, if you had property damage as a result of the accident please call
1-800-856-3333 and reference DDW / Givaudan or complete the form online at https://www.ddwcolor.com/community-support/
The following steps will then take place, as quickly as possible
If you prefer to work with your insurance company directly, please:
11/19/24 UPDATE
Givaudan Sense Colour to host mobile office hours for those affected by explosion
Office hours will begin on Tuesday, November 19, at 7:00 PM
Louisville (November 19, 2024) – Councilman Andrew Owen (D-9) is encouraging residents and businesses impacted by the recent Givaudan explosion on Payne Street to attend the company’s mobile office hours at United Crescent Hill Ministries (UCHM), 150 South State Street.
Beginning tonight, Givaudan representatives and the third-party contractor handling structural and damage assessments will be available in person between 7:00 p.m. and 9:00 p.m. to speak directly with residents and business owners regarding their property and answer questions regarding the claims process.
For those interested in attending, please bring your photo ID and proof of address with you, so Givaudan can keep track of the needs and what has been committed. Please note, the focus will be on those immediately impacted by the incident.
Givaudan Office Hours Schedule
Additional information and updates will be posted through the Clifton Community Council and on Councilman Andrew Owen’s Facebook page (www.facebook.com/CouncilmanAndrewOwen).
“I’m working with the Mayor and Givaudan officials to quickly arrange these office hours, enabling the community to get answers to specific questions about property damage, cleanup, and future steps,” said Councilman Owen. “Please share this information with your neighbors and those impacted by the recent incident.”
The phone number to report damage as a result of the accident is (800) 856-3333 or online at www.ddwcolor.com/community-support.
=============================================
11/15/24 Update
Givaudan announced 3 ways to report property damage as a result of Tuesday’s incident. Givaudan is committed to paying for the damage.
You may wish to request a structural damage assessment be completed and to receive a copy of the report. A structural damage assessment is a detailed inspection of a building's structural elements to evaluate the building's integrity and to identify any damage.
Call 502-574-2117 (MetroSafe’s 24/7 call center) to report debris you find from the explosion. This line will be discontinued soon as the field investigation is scheduled to close in the next few days.
Attend the Clifton Neighborhood Meeting, Monday, November 18, 6 pm. at United Crescent Hill Ministries, 150 State St. Givaudan representatives will be there to provide more information about the repair process and to listen to your concerns.
========================================
11/14/2024
Givaudan Plant explosion: Clifton Community Council is offering this information to our neighbors as we repair damage done to our properties.
* Attend our Clifton Neighborhood Meeting this Monday, November 18, 2024 at 6 pm. Meeting at UCHM, 150 State Street. City officials will be at our neighborhood meeting to talk with and listen to our neighbors.
* Call MetroSafe 502-574-2117 to report damage to your home/business, and debris from the explosion. NOTE: MetroSafe is gathering information for a data base of damage. MetroSafe will not offer services other than encouraging you to notify your insurance company.
* NEIGHBORHOOD SERVICES: UCHM/United Crescent Hill Ministries. 150 State Street. Phone: 502-893-0346.. Emergency Financial Assistance. Rent/LG&E/Water Assistance. Food Pantry. Youth Services: After-School Program. Senior Services: Weekday Lunches. Meals on Wheels.
* CONTRACTORS that have done work in preservation districts, see list below. Window repair. Stained glass window repair. Commercial storefront window repair. General contractors. Architects & Designers. Masonry repair. Stucco repair. Roofing, Sheet metal, gutter repair. Siding/Hardie board. Concrete repair. (See Construction Remodel Contacts list below)
* PRIORITZED and EXPEDITED review of Certificate of Appropriateness. Clifton is an historic preservation district.
Message from Landmarks staff: The Urban Design team in the Office of Planning, who are staff to the Metro Historic Landmarks & Preservation Districts Commission, are here to help those affected by the explosion on Payne Street. Please contact our team to find out if the damage sustained to your property will require a Certificate of Appropriateness (COA). This is the free application that is used for all exterior changes to properties located in a local preservation district such as Clifton and Butchertown. Though the COA process will remain the same, the typical timeline will not. Our team will prioritize and expedite the review of applications for properties that were affected by the explosion.
March 17, 2025
Givaudan announces 2 additional community outreach meetings at United Crescent Hill Ministries (UCHM), 150 State St.
- Wednesday, March 19, 2025, 5-7 pm and
- Wednesday, March 26, 2025, 5-7 pm
Please call or email if you have questions or you are not available to attend a meeting.
Contact information
GRS (for structural assessments and the Community Repair Program):
Call: 844-445-2263
Email: [email protected]
Crawford & Co. (for homeowner managed claim reimbursements):
Call: 404-913-1949
Email: [email protected]
Givaudan (for general questions)
Call: 502-341-2903
Email: [email protected]
Someone will either answer directly or return your call o email within two business days
=======================================================
Metro website address for Givaudan Remediation information
At the March 12, 2025 meeting at UCHM, Metro officials announced the website address created to provide information to the public regarding Givaudan remediation.
You can view the website at:
www.louisvilleky.gov/givaudan
https://louisvilleky.gov/government/codes-regulations/givaudan-remediation
The website includes: Frequently Asked Questions, Reports & Progress, and Contact Metro Government. New information will be added so check back weekly for updates.
District 9 Councilman Andrew Owen will publish updates in his District 9 eNews: https://louisvilleky.gov/government/metro-council-district-9/district-9-enews
The Clifton Community Council will also continue to email updates to you.
================================================================
Givaudan – Community Update
March 13, 2025
Givaudan representatives held a community outreach meeting Wednesday, March 12, 2025, 4:30 - 6:30 pm, at United Crescent Hill Ministries (UCHM), 150 State St. Representatives from Givaudan, Crawford & Co., and GRS/Gilbane Reconstruction Services were present to talk with neighbors.
A handout was distributed to those in attendance.
Members of the Clifton Community Council attended the meeting and are providing you with this information.
Handout from March 12, 2025 Givaudan meeting at UCHM, 4:30 – 6:30 pm
Three options for property owners
1. Your Homeowner’s Insurance
- Contact your homeowner insurance company and follow their process
- Get bid for repair
- Collect from your insurance company
- Your insurance company will submit a claim for reimbursement from Crawford
- Release to sign upon completion of work and reimbursement
- Homeowner receives quote/bid from a contractor of their choice
- Homeowner submits the quote to Crawford
- Crawford receives, confirms, and provides check to homeowner
- Homeowner may choose to have repairs made
- Release to sign upon check receipt
- GRS will conduct property damage and structural assessment
- GRS will provide assessments to property owner
- GRS contractors will do repairs to bring property into pre-loss condition
- Upon completion of structural repairs, a professional engineer will provide a letter confirming repairs were completed in accordance with community’s building code/standard
- No cost to property owner; no check issued to property owner
- Release to sign upon completion
Information for Renters
- Renters should not get bid for repairs or have repairs made. If there was damage to your home, please contact your landlord.
- Renters are covered for damage to personal property. For personal property claims, you can either go through your renter’s insurance or you can directly submit a claim for personal property to Crawford.
Contact information
GRS (for structural assessments and the Community Repair Program):
Call: 844-445-2263
Email: [email protected]
Crawford & Co. (for homeowner managed claim reimbursements):
Call: 404-913-1949
Email: [email protected]
Givaudan (for general questions)
Call: 502-341-2903
Email: [email protected]
Someone will either answer directly or return your call o email within two business days
If you have an attorney:
If you wish to participate in the Community Repair Program and have an attorney, please have your attorney contact [email protected]
If you are currently working with Crawford and have an attorney, please have your attorney contact Crawford at [email protected]
Frequently Asked Questions (FAQs)
Q1: Does my home need to be inspected again? Someone already evaluated my home.
An insurance adjuster (Crawford & Co.) assessed your hoe damage from an insurance perspective. If you choose to participate in the Community Repair Program (through GRS), your home will be assessed by a structural engineer and a general contractor to determine the repairs that are needed and those repairs will be made.
Q2. Can those who have already started the Crawford process use the Community Repair Program (through GRS) process?
You may choose to participate in the Community Repair Program through GRS instead of working with Crawford. Please contact GRS using the contact information provided.
Q3. Is Givaudan willing to offer GRS’s licensed structural assessments to those who have already had repairs completed? If so, how would Givaudan handled that?
This is dependent on whether or not the homeowner has already had a structural engineer do an assessment and complete repairs. Each individual situation will be discussed directly with the homeowner.
Q4. If a homeowner goes through their own insurance or makes the repairs themselves, is there a limit to the reimbursement amount?
Homeowners are eligible for the costs to bring their home into pre-accident condition or the re-accident market value of their property.
Q5. Is there a specific zone around the blast site that qualifies for the home repair program?
No, but the damage must have been caused by the accident.
Q6. What happens next? What should we expect?
In the coming days you will begin to see GRS assessors in the neighborhood conducting home assessments. They will be clearly identified.
Q7. Can I speak with both GRS and Crawford?
You are welcome to speak with both of them to better understand their process, offering and to inform your decision for getting repairs done.
Q8. Why are you making this change now?
Givaudan remains committed to the community and helping individuals impacted by the accident in November. We have heard the community’s request for additional resources to repair damages and have secured GRS as an additional supplemental home repair option.
Q9. I’ve already received a settlement for damages – can I still participate in the Community Repair Program?
If you have already received a settlement, you are not eligible for the CRP program.
Q10. If I have retained counsel, can I participate in the Community Repair Program?
Yes you can participate in the CRP. Please have your attorney contact [email protected] to move forward.
=================================================
Givaudan – Community Update
March 7, 2025
Givaudan announces the next community outreach meeting
Wednesday, March 12, 2025, 4:30 - 6:30 pm, United Crescent Hill Ministries (UCHM), 150 State St.
Representatives from Givaudan and Gilbane Reconstruction Services will be at UCHM to talk with neighbors. (See WAVE news article below)
-------------------------------------------------------------------
https://www.wave3.com/2025/03/07/givaudan-hires-response-team-make-home-repairs/
Givaudan hires response team to make home repairs
By Quenton Robertson, Published: Mar. 6, 2025 at 9:11 PM EST
LOUISVILLE, Ky. (WAVE) - Givaudan is making more home repair options available to people who had their property damaged by its factory explosion in November.
Officials from the company said they have hired Gilbane Reconstruction Services, also called GRS Disaster Response, to answer home repair requests.
According to a release, members of the response team will assess the property, make repairs and create a final structural safety report.
Several homes along Payne Street were damaged by debris from the blast.
Officials said that in the coming weeks, GRS will visit the community to connect with homeowners to inform them about the repair program. The response team will also assess the property to identify repair work, begin home repairs and provide a final report to assess the structural safety of any repairs made.
Now, homeowners whose properties were impacted have three options to have repairs completed:
- Homeowners’ Insurance – Many homeowners have chosen to work with their own home insurance provider and contractors for their home repairs, and this option continues to be available. Your insurance company will then submit a claim for reimbursement to Crawford & Co.
- Homeowner-Managed (through Crawford & Co) – Other homeowners have chosen to hire their own contractors or do the repairs themselves without involving their home insurance provider, and, again, this option continues to be available. You may submit your claim for reimbursement directly to Crawford & Co.
- Community Repair Program (CRP) (through GRS)- GRS will assess your property damage and directly handle the repairs. In addition, GRS will provide a certification to participating homeowners that their property is structurally safe at the conclusion of the work at no additional cost to the homeowner.
Givaudan Update
March 4, 2025
Metro Councilman Andrew Owen posted the US Chemical Safety Board report today
Read the U.S. Chemical Safety and Hazard Investigation Board update online here:
http://www.csb.gov/.../givaudan_investigation_update...
Last week, the U. S. Chemical Safety and Hazard Investigation Board (CSB) released an update on the ongoing investigation into the tragic explosion at the Givaudan facility in the Clifton neighborhood. The update confirms the findings from preliminary investigations, revealing that a relief valve malfunctioned on one of the caramel coloring cooking vessels. This malfunction caused a dangerous buildup of pressure that let to the catastrophic explosion inside the factory. For those seeking more details, the full investigation update is available on the District 9 website at www.louisville.gov/district9.
Councilman Andrew Owen Metro Council District 9
=============================================
The WAVE TV documentary – the good neighbor – Givaudan in Louisville
aired on TV Thursday, February 20, 2025 at 7 pm
Below is the link to view the videos online
https://www.wave3.com/page/the-good-neighbor/
=============================================
Givaudan – Community Update
February 11, 2025
Givaudan and Crawford & Co Insurance will be at UCHM, 150 State St. on Wed., February 12, 4-6 pm. This is a time for you to personally talk with Givaudan or Crawford representatives about your concerns.
Message from Givaudan:
Over the coming weeks, there will continue to be clean-up work at the Givaudan plant site including the removal of materials and ingredients. Working in collaboration with the KY EPA and other relevant regulatory authorities, a thorough protocol for material/ingredient removal has been established. The process includes the removal of any ingredients that are able to be used in making colors as listed by the FDA, though not all of these may be on site.
A reputable company, experts in material removal, will manage the process. As there will be an increase in truck traffic to and from the site in this first phase, the driveway from Payne Street will be blocked off from Feb 12-26 when not impacted by weather. We know there is great interest from the media and others, but for your safety, we ask that you not cross the barriers or get in the way of the process and traffic. As some of the clean-up/removal steps involved are weather sensitive, to ensure safe operations, times and dates may be changed or finalized with short notice.
Please keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
Givaudan contact information
Call or text: 502-341-2903
Email: [email protected]
Complete a claim form at: www.ddwcolor.com/community-support/
Crawford & Co contact information
Request a date for property assessments, repair follow up, insurance related questions, etc.
Call: 404-913-1949
Email to send claims and request information: [email protected]
=======================================================================
Givaudan – Community Update
January 24, 2025
Heavy equipment is removing some cinder block wall on the rail line side of the plant to prevent any type of collapse onto storage tanks or onto the rail line. There is a big excavator doing the work. It will last today (Friday 01/24), some of tomorrow (Saturday 01/25) and possibly a bit of Monday (01/27). It is due to safety concerns and de-risking the site with all these visitors coming in February to complete the investigation. It will only happen during the day.
Next week will be cleanup efforts once this demo project is complete. Demo will be happening as the plant gets dismantled. Unfortunately, the noise will come along with the demo that will take place during normal business hours. Nights should be quiet. Givaudan is not going to build on that site, this means the whole plant will be demolished. Givaudan asks for patience as the noise will continue with each phase.
Representatives from Givaudan and Crawford & Co Insurance are scheduled at United Crescent Hill Ministries (UCHM) , 150 State St on Wednesday, February 12, 4 – 6 pm. This is a time for you to personally talk with Givaudan or Crawford representatives about your concerns.
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Givaudan - Community Update
January 21, 2025
Site activities: Investigations and demolition
- Investigations at the site will continue for the coming weeks and potentially months. The primary investigation right now is being conducted by the Chemical Safety Board (CSB), a Federal Agency. They have been on site regularly since November. We don’t have visibility of their timeline for either completion of their investigation or publishing of their findings.
- Other authorities involved include KY OSHA who is conducting an investigation and who is on-site regularly, and the KY EPA who has been on site numerous times, assessing and approving protocols.
- The ATF completed and reported on their investigation in November.
- At the end of January, you will see increased activity at the site as we prepare for many visitors during the first two weeks of February.
- In early February, the attorneys and engineers of any company on notice (for example the manufacturers of equipment that was used at the site) will have an opportunity to visit and investigate. We expect representatives from approximately 30 companies during this time.
- As was the case in December, in February, we may have to block the Payne Street driveway at times. We will send advance notification if this is necessary and will work to minimize any disruption.
- We know there is great interest from the media and others, but for your safety, we ask that you not cross the barriers or get in the way of the process and traffic.
- Once the on-site portions of the investigations are complete, we will begin to transition to demolition work. We expect that this will continue well into the spring and will keep you apprised of progress.
Insurance:
- Since November, Crawford & Co Insurance teams have been in the Clifton neighborhood conducting damage assessments. Most of the properties that have been reported have been assessed for damage.
- Crawford & Co is now working on the process for issuing payments that can be used for repairs – we anticipate this to begin in February.
- Some homeowners have chosen to have their own insurance companies do assessments and have moved forward with repairs. The deductible cost for validated repairs will be reimbursed by Givaudan and the insurance companies then work in the background to resolve the claim.
- Givaudan remains committed to assuring that residents in the neighborhood are reimbursed for damage that was a result of the incident.
Future plans:
- We know that the community has many questions and concerns about the site and the rebuilding of our facility.
- Givaudan will not be rebuilding on the Payne Street site
- We are considering different options for a future facility, both in KY and in neighboring states.
- As we are still in the early stages of this process, and nothing definitive has been determined, we don’t yet have more detail about location or timing.
- We will continue to provide updates as we progress with this process
Communication:
- Givaudan representatives, often accompanied by Crawford & Co insurance representatives, have been available at the United Crescent Hill Ministries (UCHM) to answer questions.
- The last scheduled Community Desk at UCHM is Wednesday, January 22nd,4-6 pm. We are tentatively scheduling another session on Wednesday, February 12th based on community interest. This date will be confirmed well in advance.
- To contact Givaudan concerning reimbursement requests or general questions:
Email: [email protected]
- If you have not yet completed a claim form, please log the details of your claim and your communication at www.ddwcolor.com/community-support/
- To contact Crawford & Co requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
Email claims and request information from Crawford & Co at [email protected]
We will continue to provide updates as each of these areas progress. We understand the difficulty and complexity this situation has caused, and we remain committed to ensuring that the community is supported as needed to return to its previous vibrancy.
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Community Update – Givaudan
January 7, 2025
Representatives from Givaudan and Crawford & Co Insurance are scheduled at
United Crescent Hill Ministries (UCHM) , 150 State St on:
- Wednesday, January 8 – CANCELLED due to winter weather
- Wednesday, January 15, 4 – 6 pm
- Wednesday, January 22, 4 - 6 pm
To contact Givaudan concerning reimbursement requests or general questions:
- Call or text: 502-341-2903
- Email: [email protected]
To contact Crawford & Co requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
- Call 404-913-1949
- Email claims and request information from Crawford & Co at [email protected]
Community Update - Givaudan
12/18/24
Givaudan and Crawford & Co Insurance will be at UCHM, 150 State St. today, Wednesday December 18 from 4-6 pm. Additional dates will be announced in January 2025.
Over the coming weeks, there will continue to be clean-up work at the Givaudan plant site including the removal of materials and ingredients. Working in collaboration with the KY EPA and other relevant regulatory authorities, a thorough protocol for material/ingredient removal has been established. The process includes the removal of any ingredients that are able to be used in making colors as listed by the FDA, though not all of these may be on site.
A reputable company, experts in material removal, will manage the process. As there will be an increase in truck traffic to and from the site in this first phase, the driveway from Payne Street will be blocked off from Dec 17-20. We know there is great interest from the media and others, but for your safety, we ask that you not cross the barriers or get in the way of the process and traffic. As some of the clean-up/removal steps involved are weather sensitive, to ensure safe operations, times and dates may be changed or finalized with short notice. Please keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
Givaudan contact information
- Call or text this local number: 502-341-2903
- Send an email to [email protected]
- Completed a claim form at www.ddwcolor.com/community-support/
Crawford & Co contact information
To request a date for property assessments, repair follow up, insurance related questions, etc.
- Call 404-913-1949
- Email to send claims and request information [email protected]
Community Update – Givaudan
December 9, 2024
1. The remaining in-person community updates with representatives from Givaudan and Crawford & Co Insurance are scheduled for Wednesday December 11 and Wednesday December 18 from 4-6 pm at UCHM, 150 State St.
2. We have UPDATED the channels of communication for Givaudan directly and for Crawford & Co, Givaudan’s insurer going forward – please note:
Please do NOT call 800-856-3333 – the number shared in prior communication. This number has reverted to a general customer service line and is no longer linked to Givaudan or our insurer.
To engage directly with a direct representative of Givaudan for matters concerning reimbursement requests or general questions:
- Call or text this local number: 502-341-2903
- Someone will either answer directly or will return your call or text within 2 business days
- Send an email to [email protected]
- If you have not yet completed a claim form, please log the details of your claim and your communication www.ddwcolor.com/community-support/
To engage with Crawford & Co for matters such requesting an estimated date for property assessments, repair follow up, insurance related questions, etc.
- Call 404-913-1949
- The direct email to send claims to and request information from Crawford & Co is [email protected]
3. Four teams from Crawford Insurance are in the area assessing damages to set up the repair process – last week 30-40 homes were assessed, and teams are back on the ground this week.
- Crawford operating with a priority on the most damaged properties first – primarily 100 block of Haldeman, Weist, and 1800-1900 blocks of Payne St. Other properties may have longer wait times to be assessed.
- While it is not required, the most direct (and fastest) path to have your property damages assessed and repaired will be to report to your own insurance and have Givaudan reimburse you for your deductible upon completion of the repairs. The insurance companies can work in the background to resolve the claim.
- Team leaders for Crawford will be calling and/or emailing residents to set up appointments according to the prioritization above. Their phone numbers will be from area codes outside of Louisville, so please be on the lookout for these calls and listen to voice mails frequently.
4. JARL Security is monitoring the plant and the neighboring houses 24/7 to support LMPD efforts.
5. Givaudan completed the 1st pass of debris clean up from residents' yards a few weeks ago. A 2nd debris clean-up from resident yards is underway starting tomorrow. There will be both representatives from ICG and a few Givaudan team members in the area – we have received permission from a few more property owners and will address a few more of the public spaces. If you have additional debris and would like us to arrange pick up, please use the phone number or email for Givaudan given above.
6. Givaudan will be continuing clean-up work at the plant site. We ask for your patience as some of the steps are weather sensitive to ensure safe operations, so times and dates may be finalized with relatively short notice. Feel free to call the Givaudan number above with questions and keep an eye on updates from Councilman Owen and the Clifton Community Council for details as they become available.
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11/30/24 Update
Givaudan Community Outreach – Additional Office Hours
Givaudan representatives and other supporting agencies will be present to answer questions about damage, insurance etc.
Wed., Dec. 4, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 11, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Wed., Dec. 18, 4-6 pm, UCHM (United Crescent Hill Ministries), 150 State St.
Please bring a ID / proof of address so Givaudan can keep track of all the needs and what has been committed
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11/25/24 Update
Tuesday November 26, there will be non-perishable food available for pick-up at the United Crescent Hill Ministries, 150 State St,. from 4 - 6 pm. Dare to Care will help to distribute food to our neighbors who have been directly impacted by the recent accident. Much of what will be available is Thanksgiving fare to help with your meals this week and will be available while supplies last on a first come, first serve basis.
Givaudan representatives will also be on hand to answer questions about damage, insurance etc.
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11/22/24 Update
The flyer above is posted on a Payne St. pole.
Givaudan has partnered with Jarl Security (a local veteran-owned and operated security firm) to provide enhanced community security, ensuring the safety of your home, family, and community. The goal is to deter and address any potential threats from those who may attempt to exploit this tragedy. Jarl Security personnel will be walking the neighborhood, and are here to listen to your concerns and provide solutions tailored to your needs. Please let us know how we can best assist you during this time.
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11/19/24 Update
Givaudan Sense Color - Support for residential and business damage AND mental health counseling
We have arranged for free crisis counseling for anyone affected by the accident. It is provided by a crisis expert called Empathia.
- Please call 1-877-841-1080. They will answer as “Crisis Solutions”
- Service is available 24 hours a day, 7 days a week
- Conversations can be entirely anonymous if you prefer
- 3 sessions per person (i.e. a family of 4 may have 12 sessions)
- Available either virtually or in person.
As a reminder, if you had property damage as a result of the accident please call
1-800-856-3333 and reference DDW / Givaudan or complete the form online at https://www.ddwcolor.com/community-support/
The following steps will then take place, as quickly as possible
- You provide them with property damage and contact information
- Crawford (Givaudan’s insurance partner) and Givaudan are informed of your needs
- Crawford will visit you home or call you to evaluate the claim
- Crawford will then find and engage an appropriate service/repair company to get the work done
If you prefer to work with your insurance company directly, please:
- Call your insurance company and file the claim
- They will come to your home or business to evaluate the claim
- When the work is complete the insurance may be reimbursed by Givaudan or our insurance company
11/19/24 UPDATE
Givaudan Sense Colour to host mobile office hours for those affected by explosion
Office hours will begin on Tuesday, November 19, at 7:00 PM
Louisville (November 19, 2024) – Councilman Andrew Owen (D-9) is encouraging residents and businesses impacted by the recent Givaudan explosion on Payne Street to attend the company’s mobile office hours at United Crescent Hill Ministries (UCHM), 150 South State Street.
Beginning tonight, Givaudan representatives and the third-party contractor handling structural and damage assessments will be available in person between 7:00 p.m. and 9:00 p.m. to speak directly with residents and business owners regarding their property and answer questions regarding the claims process.
For those interested in attending, please bring your photo ID and proof of address with you, so Givaudan can keep track of the needs and what has been committed. Please note, the focus will be on those immediately impacted by the incident.
Givaudan Office Hours Schedule
- Tuesday, November 19 from 7:00 to 9:00 p.m., outside under the breezeway at the back entrance
- Wednesday, November 20 from 4:00 to 7:00 p.m. in main room inside
- Friday, November 22 from 3:00 to 5:00 p.m. in the main room inside
- Saturday, November 23 from 10:00 a.m. to noon in the main room inside
Additional information and updates will be posted through the Clifton Community Council and on Councilman Andrew Owen’s Facebook page (www.facebook.com/CouncilmanAndrewOwen).
“I’m working with the Mayor and Givaudan officials to quickly arrange these office hours, enabling the community to get answers to specific questions about property damage, cleanup, and future steps,” said Councilman Owen. “Please share this information with your neighbors and those impacted by the recent incident.”
The phone number to report damage as a result of the accident is (800) 856-3333 or online at www.ddwcolor.com/community-support.
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11/15/24 Update
Givaudan announced 3 ways to report property damage as a result of Tuesday’s incident. Givaudan is committed to paying for the damage.
- Phone - 1-800-856-3333.This is Belfor Property Restoration’s 24 hour emergency hotline. Please reference DDW or Givaudan when you call
- Email: [email protected]
- Website: ddwcolor/community-support
You may wish to request a structural damage assessment be completed and to receive a copy of the report. A structural damage assessment is a detailed inspection of a building's structural elements to evaluate the building's integrity and to identify any damage.
Call 502-574-2117 (MetroSafe’s 24/7 call center) to report debris you find from the explosion. This line will be discontinued soon as the field investigation is scheduled to close in the next few days.
Attend the Clifton Neighborhood Meeting, Monday, November 18, 6 pm. at United Crescent Hill Ministries, 150 State St. Givaudan representatives will be there to provide more information about the repair process and to listen to your concerns.
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11/14/2024
Givaudan Plant explosion: Clifton Community Council is offering this information to our neighbors as we repair damage done to our properties.
* Attend our Clifton Neighborhood Meeting this Monday, November 18, 2024 at 6 pm. Meeting at UCHM, 150 State Street. City officials will be at our neighborhood meeting to talk with and listen to our neighbors.
* Call MetroSafe 502-574-2117 to report damage to your home/business, and debris from the explosion. NOTE: MetroSafe is gathering information for a data base of damage. MetroSafe will not offer services other than encouraging you to notify your insurance company.
* NEIGHBORHOOD SERVICES: UCHM/United Crescent Hill Ministries. 150 State Street. Phone: 502-893-0346.. Emergency Financial Assistance. Rent/LG&E/Water Assistance. Food Pantry. Youth Services: After-School Program. Senior Services: Weekday Lunches. Meals on Wheels.
* CONTRACTORS that have done work in preservation districts, see list below. Window repair. Stained glass window repair. Commercial storefront window repair. General contractors. Architects & Designers. Masonry repair. Stucco repair. Roofing, Sheet metal, gutter repair. Siding/Hardie board. Concrete repair. (See Construction Remodel Contacts list below)
* PRIORITZED and EXPEDITED review of Certificate of Appropriateness. Clifton is an historic preservation district.
Message from Landmarks staff: The Urban Design team in the Office of Planning, who are staff to the Metro Historic Landmarks & Preservation Districts Commission, are here to help those affected by the explosion on Payne Street. Please contact our team to find out if the damage sustained to your property will require a Certificate of Appropriateness (COA). This is the free application that is used for all exterior changes to properties located in a local preservation district such as Clifton and Butchertown. Though the COA process will remain the same, the typical timeline will not. Our team will prioritize and expedite the review of applications for properties that were affected by the explosion.
- 1. Please call and speak to an Urban Design team member to find out if the repairs needed to your property will require a COA. We can be reached at 502-574-6230 or you can email here https://louisvilleky.wufoo.com/forms/z43se1707jpvso/
- If a COA is needed, then fill out an application. This can be done online via Accela (https://aca-louisville.accela.com/ljcmg/Default.aspx) or by filling out the PDF version. If you are using the PDF version, please fill out the first two pages. Only the pertinent information is necessary to get started: address of the property, detailed description of the work, pictures of the current condition, point of contact’s contact information, and signature of the property owner. Anything else can be gathered by our team once the signed application has been submitted. COA applications can be submitted in our office (444 S. 5th Street, 3rd floor) or via email to [email protected]. If you email an application, bear in mind we can only accept 10mb or less, so you may have to send multiple emails. See Certificate of Appropriateness application below.
- Once the signed application has been submitted, it will immediately be processed for intake and assigned to a case manager. That case manager will reach out to explain the process moving forward. We will do our best to expedite the review and issuance of all COAs that are submitted in response to damage due to the explosion.
- Once the COA has been reviewed and approved, your case manager will email you the completed COA with conditions of approval. Please share with your contractor, so they understand how the work needs to be completed.
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